Cancellation Policy

Sessions can be cancelled or rescheduled up to 24 hours before your appointment starts, via your booking email (Acuity booking system) . This gives us enough time to re-offer and re-fill the space.

If it is within 24 hours of your session, we are unable to credit or reschedule but will put the session into our Pay It Forward/ Social Prescribing pot supporting those on low or no income.

Extenuating circumstances: If you are unwell, or have an unexpected emergency situation, please get in touch via info@wildcatsauna.org or 07340 085415 and we can amend the booking.

Terms & Conditions (pdf)

Concessions and offers

  • “Sauna Regulars package” = 5 sessions

How does it work ? A package of 5 sessions costs £37.50 (= £7.50 per session).

Once purchased you will receive a code. Use this code to book your 5 sessions to be used within 30 days from the purchase date of the package. After the 30 days, the package will automatically expire.  

The “Sauna Regular Package“ of 5 sessions can only be used by one person

Please create a free account with our booking system (Acuity) so that you can easily log in and keep track of your sessions.  

  • Low income / pay it forward

As Wildcat is a Community Sauna, we are building an inclusive space and working on a system that offers support for those in need. We are talking with local Social Prescribing teams and looking at ways to offer low income / free sessions.

Pay It Forward is a way that communities can co-support people on low or no incomes, by For anyone who would like to pay forward a session (donate a session for someone who can’t afford it right now) you are Wildcat community legend! please send us an email and we can allocate it.

To request a low income session, please email:  info@wildcatsauna.org 

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